Arbonia take the protection of personal data very seriously. We would like you to know when we save what data and how we use it. As a company under private law we are subject to the stipulations of the German data protection law (BDSG). We have taken technical and organisational measures to ensure that the provisions regarding data protection are observed both by us and external service providers.
Personal data is information that may be used to find out your identity. This includes information like your real name, address, postal address, telephone number, e-mail and web addresses. Information which cannot be directly linked to your real identity (such as favourite websites or the number of users of a site) are not included. On principle, you can use our website (public domain) without revealing your identity. If you register for one of our personalised services (Arbonia specialist area), that is, you show interest in sanitary, heating and air-conditioning expert information, order a product (e.g. printed documents, etc.) or subscribe to the e-newsletter, we will ask for your name and other personal information. You are free to choose whether or not you wish to use this service. Your data will be saved on specially protected servers.Access is only possible for a few specially authorised people, who are involved with the technical, commercial or editing tasks on the servers. In connection with your access, data which allows you to be identified is saved on our servers for security purposes. The right to evaluate dataset statistics for internal use is reserved.
We use your personal information only within Arbonia Riesa GmbH and associated companies. We shall not pass it on to third parties without your express consent. Should data be given to service providers within the scope of order data processing, they are bound by German data protection law, other legal provisions and a contract to Arbonia Riesa GmbH. Insofar as we are legally obliged or following a court ruling, we shall transfer your data to those entitled to receive it.
If you have entrusted personal data to us, you can delete it at any time. Under "Change or cancel registration" you can cancel your access at any time. Your data will be deleted.
Individuals and minors should not pass any personal information onto us. The Arbonia specialist area is limited to specialist companies and their employees from the field of heating and climate control. We do not request any personal data from individuals or children, we neither gather the data nor do we pass it on to third parties.
Links to other internet sites can be found on our website. We wish to point out that we have no influence on the contents and layout of said websites. We therefore assume no liability for the currentness of data, accuracy, completeness or quality of the information provided on said sites. In this light, we hereby dissociate ourselves from the contents of said sites. This declaration applies to all links on our websites to external sites and their contents.
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection regulation. On this website, personal data is collected and processed only to the extent necessary. The following regulation gives you an overview of how we guarantee this protection and what kind of data is collected for what purpose.
Name and address of the controller
Controller in the sense of the General Data Protection Regulation ("GDPR“):
Arbonia Riesa GmbH
01591 Riesa, Germany
Telephone: + 49 (0) 3525 746 0
Fax: +49 (0) 3525 731 394
Data protection officer
Statutory data protection officer:
Arbonia Riesa GmbH
Data protection officer
94447 Plattling, Germany
Each data subject can contact our data protection officer directly any time with any questions or suggestions regarding data protection.
When you are using this website, different personal data is collected. Personal data is data with which you can be personally identified.
Within the scope of the applicable legal regulations, you have the right to access your stored personal data, its origin and recipients as well as the purpose of its storage at any time. If the legal requirements are met, you also have the right to rectification or erasure of your personal data, to restriction of processing, to object to processing and to data portability.
If you have given your consent to the processing of your personal data by us, you have the right to withdraw such consent at any time. The withdrawal of consent does not affect the lawfulness of any processing based on consent before its withdrawal. Further processing of such data on the grounds of another legal basis, for example to fulfil legal obligations, remains equally unaffected.
For this and other questions regarding personal data, you can contact our data protection officer at any time.
If you believe that the processing of your personal data by us violates applicable data protection laws, you have the right to file a complaint with a relevant supervisory authority.
a) When you are visiting our website.
When you visit our website, we process the data which your browser automatically transfers to us. This data includes your IP address, the time of the server request, the browser type and browser version, the operating system used, the referrer URL and the host name of the accessing computer. We only process personal data about the use of our website to the extent necessary to allow the user to use of the service.
Such data is only collected and processed for internal purposes. The basis for data processing is Art. 6 (1) b) GDPR, which permits the processing of data for the performance of a contract or measures prior to entering into a contract. Another basis for data processing is Art. 6 (1) f) GDPR, as we have a legitimate interest in processing the data in order to ensure the stability and security of the website.
Other cookies that are stored (e.g. cookies for the analysis of your surfing behavior) are treated separately in this data protection regulation.
b) When you register on our website.
You can register on our website to be able to use additional functions on the site. We use the data entered for this purpose only for the use of the respective offer or service you have registered for. Any mandatory information requested during registration must be entered completely. Otherwise your registration will be denied.
We will inform you of important changes, such as changes concerning the scope of our offer, or in the event of technically necessary changes via the e-mail address you provided during registration.
The data entered during registration will be processed on the basis of your consent (Art. 6 (1) a) GDPR). You can withdraw your consent at any time. You only have to send us an informal e-mail to do so. The lawfulness of the data processing already carried out remains unaffected by the withdrawal.
The data collected during registration will be stored by us as long as you are registered on our website and will be deleted afterwards. Legal retention periods remain unaffected.
c) When you use a contact form
If you send us enquiries via a contact form, your information from the enquiry form and the contact data you provide there will be stored by us for the purpose of processing your enquiry and any possible follow-up questions. We will not pass this information on to third parties without your consent.
The data entered in the contact form will be processed on the basis of your consent (Art. 6 (1) a) GDPR). You can withdraw this consent at any time. You only have to send us an informal e-mail to do so. The lawfulness of any data processing transactions carried out up to the withdrawal remains unaffected by the withdrawal.
The data entered by you in the contact form will be retained by us until you request us to delete the data, withdraw your consent for storage, or the purpose for the storage of the data no longer applies (e.g. after your request has been processed). Legal retention periods remain unaffected.
d) When you use a comment function on our website.
For the comment function on this page, in addition to your comment, information about the time the comment was created, your e-mail address and, if you do not post anonymously, your selected user name will be saved.
Our comment function stores the IP addresses of users who write comments. Since we do not check comments on our site before they are posted, we need this data in order to be able to take action against the author in the event of legal infringements such as insults or propaganda.
As a user of the site you can subscribe to comments after registering. You will receive a confirmation e-mail to verify that you are the owner of the email address provided. You can unsubscribe from this function at any time via a link in the information mails. In this case, the data entered during a subscription to comments will be deleted; however, if you have transmitted this data to us for other purposes and elsewhere (e.g. subscription to our newsletter), the data will be retained by us.
Your data will be processed on the basis of your consent (Art. 6 (1) a) GDPR). You can withdraw your consent at any time. You only have to send us an informal e-mail to do so. The lawfulness of any data processing transactions already carried out remains unaffected by the withdrawal.
The data that we collect from you (e.g. IP address) will remain with us until the commented content has been completely deleted, the comments must be deleted for legal reasons (e.g. offensive comments), you ask us to delete the data, or you withdraw your consent to the storage of the data. Legal retention periods remain unaffected.
e) Processing of customer and contract data
We collect, process and use personal data to the extent that it is necessary for the establishment, content design or change of a legal relationship, for the management of customers and customer relationships, and for sales and marketing activities of the company.
We process such personal data to enable the processing of transactions, the execution of sales activities, for deliveries, the provision of customer service, invoicing, and the establishment of contact with customers in the context of contract fulfilment, marketing and in other ways to maintain customer relations. We may also use personal data to handle incidents and claims and to provide support requested by customers.
The personal data comes directly from the customers or was collected by us in connection with their use of the products and services. Personal data may also be obtained from public registers and other reliable external sources. The processing of personal data is necessary for the provision of services under the purchase contracts of which the client company is a party. Furthermore, the processing of personal data is necessary for the legitimate interests pursued by us within the scope of the business objectives of the company. The basis for the processing of the data is Art. 6 (1) b) GDPR (performance of a contract or measures prior to entering into a contract).
After completion of the order or termination of the business relationship, the collected customer data will be deleted. Legal retention periods remain unaffected.
In general, we use the personal data exclusively for internal business purposes and do not transfer the data to external parties. Companies of the Arbonia Group may gain access to and process personal data to the extent necessary to fulfil the above-mentioned purposes. We only transfer personal data to third parties outside of the Arbonia Group of companies if this is necessary in the context of the performance of the contract, for example to the company entrusted with the delivery of the goods or the credit institution entrusted with the payment processing. The data will not be transmitted further or only after you explicitly consented to the transmission. Any transmission of personal data will be carried out in accordance with the applicable data protection laws and appropriate contractual, technical and organizational measures are in place.
f) Data processing during the job application procedure
We collect and process the personal data of applicants for the purpose of handling the application procedure. If an employment contract is concluded with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions.
If no employment contract is concluded with the applicant, the application documents will automatically be deleted six months after the decision of rejection has been announced, provided that there are no other legitimate interests of the controller preventing the deletion.
The processing of personal data for the above-mentioned purposes is carried out on the basis of a consent, or on the basis of a legitimate interest of the controller opposing the deletion. We can cooperate with other companies of the Arbonia Group and other third data processing bodies (e.g. IT service providers). Any transmission of personal data will be carried out in accordance with the applicable data protection laws and appropriate contractual, technical and organizational measures are in place.
Notes regarding rexx:
This website uses the services of the company rexx systems GmbH, Headquarters, Süderstrasse 75–79, 20097 Hamburg, Deutschland ("rexx"). The Swiss subsidiary, rexx systems Schweiz AG, is based in 8103 Zürich, Sparrenbergstrasse 5. After the input and transmission, your data can be transferred directly via an encrypted connection to the servers of rexx, which stores the encrypted data exclusively on the server in the computer center of Host Europe GmbH (Cologne location). If this is the case, all data is encrypted based on the SSL procedure. If you log in after your registration with the provided user data, the SSL encryption procedure will also be used for this.
The transmission of personal data will take place in accordance with the applicable data protection laws and appropriate contractual, technical and organizational measures are in place.
Both the controller and the provider use technical and organizational security measures to protect your collected data against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our security measures are continuously improved in line with technological developments.
Notes regarding Matoma (formerly Piwik) web analysis:
The use of Piwik web analysis cookies is based on Art. 6 (1) f) GDPR. We have a legitimate interest in the anonymous analysis of user behavior in order to optimize both our website and our advertising.
The information generated by the cookie about the use of this website will not be passed on to third parties. You can prevent cookies being stored on your computer with a corresponding setting in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
If you do not agree to the storage and use of your data, you can prohibit the storage and use for the future by setting an opt-out cookie when using the Kermi job portal by selecting the corresponding function. The deletion of your cookies will result in the Piwik web analysis opt-out cookie also being deleted. The opt-out has to be re-activated prior to a new visit to our site.
g) Data processing for the delivery of newsletters and mailings
If you subscribe to one of the newsletters offered on the website, the data provided during the newsletter or mailing registration will only be used for sending the newsletter, unless you agree to further use. You agree that we may also transfer this personal data to other Arbonia group companies, and other Arbonia group companies may also process this data for the same purpose and send you newsletters about the entire range of services of the Arbonia group companies. We will not transfer your personal data to any third party outside of the Arbonia group companies.
If you subscribe to an email newsletter that requires personal information, you will receive a confirmation e-mail to the e-mail address you provided. The registration is only completed after the link included in this e-mail is clicked. The processing takes place exclusively based on consent. You can withdraw your consent to the storage of the data, the email address, as well as their use for sending the newsletter at any time via the unsubscribe option provided in the newsletter. The lawfulness of any data processing transactions already carried out remains unaffected by the withdrawal.
Data provided by you when subscribing to a newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you have unsubscribed from the newsletter. Data stored by us for another purpose or based on another consent (e.g. e-mail addresses for another newsletter, or for additional functions on the webpage) remain unaffected by this.
We can cooperate with other companies of the Arbonia Group and other data processing departments (e.g. IT service providers). Any transmission of personal data will be carried out in accordance with the applicable data protection laws and appropriate contractual, technical and organizational measures are in place.
Our aim is to tailor the contents of our website as precisely as possible to your interests, and in this way improve our offer for you. We use various web analysis services for this purpose of demand-oriented design and continuous optimization of our website.
Notes regarding Google Analytics (with anonymization function)
We enabled the IP anonymization function on this website. This will cause your IP address to be shortened by Google within member states of the European Union or in other countries which are party to the Agreement on the European Economic Area before being transmitted to the USA. The full IP address will be transmitted only in exceptional cases to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to generate reports on website activity, and to provide the website operator with other services relating to website and Internet use.
The storage of Google Analytics cookies is based on Art. 6 (1) f) GDPR. The website operators have a legitimate interest in the analysis of user behavior in order to optimize both their website and their advertising.
You can prevent the storage of the cookies by selecting the appropriate settings in your browser software, however, please note that if you do so you may not be able to use all the functions of this website. You can also prevent Google from collecting data generated by the cookie and relating to your use of the website (including your IP address) and from the processing of this data by Google by clicking on the following link: < tools.google.com/dlpage/gaoptout > download and install available browser plugin.
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be placed, which prevents the collection of data during future visits to this website: deactivate Google Analytics.
More information about how Google Analytics is handling user data is available in the data protection regulation of Google: https://support.google.com/analytics/answer/6004245?hl=de.
This website uses the function "demographic characteristics" of Google Analytics. This allows the creation of reports that contain information about the age, gender and interests of site visitors. This data comes from interest-related advertising by Google as well as from visitor data from third parties. This data cannot be assigned to a specific person. You can disable this feature at any time in the preferences of your Google Account or generally reject the collection of your data by Google Analytics as described in the "objection to data collection" section.
The provider of these functions is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about how Google Analytics handles user data is available in the data protection regulation of Google: https://support.google.com/analytics/answer/6004245?hl=de.
Notes regarding Google Analytics Remarketing
Our website uses functions of Google Analytics Remarketing in connection with the cross-device functions of Google AdWords and Google DoubleClick. This function enables the target groups created with Google Analytics Remarketing to be linked with the cross-device functions of Google AdWords and Google DoubleClick. This means that interest-related, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).
If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. This way, you can see the same personalized ads on every device you log into with your Google Account.
To support this feature, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create target groups for the cross-device ad targeting.
.You can opt-out of cross-device remarketing / targeting by disabling personalized advertising in your Google account
The aggregation of information collected in your Google account is based solely on your consent, which you can give or withdraw to Google. For data collection operations that are not merged in your Google account (for example, because you do not have a Google account or have objected the merge), the collection of data is based on Article 6 (1) f) of the GDPR. Our legitimate interest arises from the fact that we have an interest in the anonymous analysis of website visitors for advertising purposes.
The provider of these functions is: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Further information on these functions and more information on the handling of user data by Google Analytics Remarketing is available in the corresponding data protection regulation of Google.
Notes regarding Google AdWords and Google Conversion-Tracking
Our website uses the function Google AdWords. We use so-called conversion tracking in the context of Google AdWords. If you click on an advert placed by Google a cookie for the conversion tracking is placed. These cookies (small text files that the Internet browser places on the computer of the user) expire after 30 days and do not serve the identification of the user. If a user visits certain pages of this website when the cookie has not yet expired, Google and we can see that the user has clicked on the ad and has been redirected to this page.
A separate cookie is assigned to every AdWords customer. The information collected via conversion cookies serves the generation of conversion statistics for us as AdWords customers. We are informed of the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which we could personally identify users.
The storage of "conversion cookies" is based on Art. 6 (1) f) GDPR. We have a legitimate interest in the anonymous analysis of the user behavior in order to optimize both our website and our advertising.
The provider of these functions is: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about Google AdWords and Google Conversion Tracking and their handling of user data are available in the data protection regulation of Google.
If you don't want to be part of the tracking, you can object to this use by deactivating the Google Conversion Tracking cookie in the user settings of your Internet browser. When you do so, you will not be included in the conversion tracking statistics. You can set your browser so that you are informed about the placing of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of the website may be limited.
Note about Mouseflow
Our website uses the functions of Mouseflow, a web analysis tool for recording randomly selected individual visits (only with anonymized IP address). This generates a record of the mouse movements, mouse clicks, and keyboard interactions with the purpose of replaying single visits as so-called session replays and analyzing them in the shape of so-called heat maps and deduct potential improvements for this website. The data recorded by Mouseflow is not personal and will not be transferred to third parties.
The provider of this function is: Mouseflow ApS, Flaesketorvet 68, 1711 Kopenhagen, Denmark. The collected data is stored and processed within the EU. If you don't want recording through Mouseflow you can object on all websites that use Mouseflow via the following link: mouseflow.de/opt-out/.
In general, we use personal data exclusively for internal business purposes and don't transfer any data to external parties, unless this is necessary for the performance of the contract, permitted by law, or you have given your consent .
We can, however, enter into contracts with companies or persons ("processors") to transfer the performance of certain tasks in our name. For this purpose it may be necessary that we grant the processors access to personal data. Our processors are obliged to maintain the confidentiality of the transmitted personal data and may not use the information for purposes other than those specified by us. Such tasks carried out by processors may include, for example, services in the areas of technology, payment and delivery service, marketing, credit risk minimization or fraud protection, analysis provider, search information provider, or the group-internal processing.
Such transmission of personal data will be carried out in accordance with the applicable data protection laws and we make sure that appropriate contractual, technical and organizational measures are in place.
a) Website links
We provide links referring to pages of third parties for your optimal information on our website. As they are websites of other providers, we do not have any influence on the contents for which the provider is exclusively responsible. Accordingly, this data protection regulation does not apply to the linked pages of third parties.
Our website uses the functions of different tools to increase the functionality of our website.
Notes regarding Google Web Fonts
Our website uses the "Web Fonts" function provided by Google for the uniform display of fonts. When you access a page, your browser loads the required web fonts to your browser cache to display texts and fonts correctly. For this purpose, your browser connects to Google's servers. This will inform Google that your IP address has been used to access our website.
The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest according to Art. 6 (1) f) GDPR. If your browser does not support web fonts, your computer uses a default font.
The provider of this function is: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about how Google handles user data is available in the data protection regulation of Google.
Notes regarding Google Maps
Our website uses functions of the map service Google Maps. It is necessary for the use of Google Maps to store your IP address. This information can be transmitted to a Google server in the USA, where it is stored. We do not have any influence on this data transmission.
The use of Google Maps is in the interest of an appealing presentation of our online offers and easy traceability of the places indicated by us on the website. This represents a legitimate interest according to Art. 6 (1) f) GDPR.
The provider of this function is: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about how Google handles user data is available in the data protection regulation of Google.
c) Social Plugins
Apart from that, our website uses functions of various so-called social plugins ("buttons") of social media such as Facebook, Google+, LinkedIn and Twitter. Social media (e.g. Facebook, Twitter, Instagram, Pinterest, Youtube or LinkedIn) enable users of these social media platforms to create links on their social media profiles to store them or share them with their social media contacts.
When you visit our website, the buttons for such social media are disabled by default. No data is sent to the respective social networks without your intervention. To be able to use these buttons you have to activate them by clicking on them. They will then remain activated until you deactivate them.
Once activated, a direct connection to the server of the respective social network is established. The content of the button is then transmitted directly from the social network to your browser and integrated into the website. After activating a button, the social network can retrieve data, whether you interact with the button or not. If you are logged into a social network, the network can associate your visit to the site with your account.
If you are a user of a social network and do not want it to combine data from your visit to our website with your user data, you must log out of the concerned social network before activating the buttons.
We do not have any influence on the scope of data collected by social networks via their buttons. The privacy policies of the social networks provide information about the purpose and extent of the data they collect, how that data is processed and used, the rights available to you, and the settings you can use to protect your privacy. For further information on the scope and purpose of such collection and processing of your data, please refer to the data protection information of the providers whose services and/or contents we hold responsible for the protection of your data in this context.
Notes regarding Facebook plugins (Like & Share button)
Our website uses functions of the social network Facebook. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our site. When you visit our website and log into Facebook, the plugin establishes a direct connection between your browser and the Facebook server. This provides Facebook with the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the contents of our pages on your Facebook profile. This allows Facebook to link the visit to our pages with your user account. You can prevent this by logging out of your Facebook account. We point out that we have no knowledge of the content of the transmitted data and their use by Facebook.
The provider of these functions is: Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. More information about how Facebook handles user data is available in the data protection regulation of Facebook.
Notes regarding Twitter
Our website uses functions of the service Twitter. By using Twitter and the "re-tweet" function, the websites you visit are linked to your Twitter account and made available to other users. In the course of this process, data can also be transmitted to Twitter. We point out that we have no knowledge of the content of the transmitted data and their use by Twitter.
The provider of these functions is: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. More information about how Twitter handles user data is available in the data protection regulation of Twitter.
Notes regarding Instagram
Our website uses functions of the service Instagram. If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your account with your visit to our webpage. We point out that we have no knowledge of the content of the transmitted data and their use by Instagram.
The provider of these functions is: Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. More information about how Instagram handles user data is available in the data protection regulation of Instagram.
Notes regarding Pinterest
Our website uses functions of the social network Pinterest. If you visit one of our websites equipped with a Pinterest plugin and are logged into Pinterest, a connection to Pinterest's servers is established. Protocol data (your IP address, the address of the visited websites, which also contain Pinterest functions, type and settings of the browser, date and time of the request, your use of Pinterest) can be transmitted to the Pinterest server in the USA by the plugin. We point out that we have no knowledge of the content of the transmitted data and their use by Pinterest.
Operator of this plugin is Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA. More information about how Pinterest handles user data is available in the data protection regulation of Pinterest.
Insofar as we have not specified any special retention periods in this data protection regulation, these general rules apply:
As a principle, your data will be deleted as soon as it is no longer necessary for the intended purposes or if you withdraw your consent or object to its use for legitimate reasons. Beyond this point in time data will only be stored if this is necessary according to a legal regulation to which we are subject (e.g. tax and commercial law regulations) or if data is needed for the establishment, exercise or defense of legal claims.
All information you provide to us is stored on servers within the European Union, the EEA and Switzerland. We place great emphasis on ensuring an adequate level of data protection in the respective country.
We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved and adapted in line with technological developments.
However, we would like to point out that data transmission over the Internet (e.g. communication by e-mail) may be subject to security gaps. A complete protection of data against access by third parties is not possible.
This data protection regulation may be subject to amendments, for example due to amendments in the law or changes in processing. We therefore ask you to read this page regularly.